an33: Privacy Policy

Who Runs an33

an33 operates the gaming platform available at an33.one. When you create an account, make a deposit via bKash or Nagad, or contact our support team, you are sharing data with an33 as the data controller. This policy applies to all players who access an33 from Bangladesh or any other territory where the site is available.

If you have questions that this document does not answer, reach us through 24/7 live chat. We do not publish an email address.

What Information an33 Collects

We only collect data that is genuinely needed to run your account and comply with responsible gaming obligations. Here is a plain breakdown:

Information you give us directly

• Full name, date of birth, and gender — required at registration.
• Mobile number — used for account security and deposit confirmation via bKash, Nagad, Rocket, or Upay.
• National ID Card (NID), passport, or driving licence — required before your first withdrawal, reviewed within two hours.
• Bank account details — only if you choose bank transfer as your payment method.

Information collected automatically

• Device type, operating system, and browser version — helps us deliver the an33 app and mobile site correctly on Android 7.0 and above.
• IP address and approximate location — used for fraud prevention and to apply territory-specific rules.
• Session logs: pages visited, games launched, bets placed, and deposit or withdrawal timestamps.
• Cookie identifiers — see the Cookies section below.

Information from payment processors

When you deposit or withdraw through bKash, Nagad, Rocket, or Upay, the payment provider confirms the transaction result to us. We receive only a transaction reference and status — not your mobile banking PIN or full account credentials.

Why We Need Your Data

Who We Share It With

an33 does not sell your personal data to advertisers or marketing lists. We share data only where it is necessary to deliver the service:

• Payment processors — bKash, Nagad, Rocket, Upay, and partner banks receive only the data needed to settle your transaction.
• Game providers — KA Gaming, Red Tiger, Ezugi, Habanero, Spribe, and JILI receive a pseudonymous player token and bet data to run their games. They do not receive your name or mobile number.
• Fraud and security partners — specialist providers that help detect account takeovers and irregular betting patterns.
• Regulatory or law enforcement bodies — only when required by a valid legal request.

All third parties we work with are bound by data-processing agreements that restrict how they may use your information.

How Long We Keep It

We hold account data for as long as your account is active and for a minimum period after closure to meet financial record-keeping obligations. Specifically:

• Transaction records (deposits and withdrawals) — kept for seven years.
• Identity documents submitted for withdrawal — kept for five years after the last transaction.
• Session and game logs — kept for two years.
• Support chat transcripts — kept for one year.

After these periods, data is deleted or anonymised so it can no longer identify you.

Keeping Your Data Safe

an33 uses TLS encryption on all data in transit between your device and our servers. Data at rest is encrypted in our database. Access to personal data inside an33 is restricted to staff who need it to do their job, and all access is logged.

If you use the an33 Android app (version 3.8.13, 58 MB), data transmitted through the app uses the same encryption as the browser version. We recommend you keep the app updated and do not share your login credentials with anyone.

Cookies and Tracking

an33 uses cookies and similar technologies for three reasons: keeping you logged in during a session, remembering your language and display preferences, and measuring which parts of the site are used most so we can improve them.

Types of cookies we use

• Strictly necessary — session authentication; cannot be disabled without breaking the site.
• Preference — stores your chosen currency display (৳ BDT) and device settings.
• Analytics — anonymous page-view and performance data. No personal identifiers are sent to analytics providers.

We do not use third-party advertising cookies. You can clear cookies from your browser settings at any time, though doing so will log you out.

Your Rights as a Player

Regardless of where you are located, an33 respects the following rights:

• Access — you can request a copy of the personal data an33 holds about you.
• Correction — if any detail is wrong (for example a misspelled name on your NID), contact live chat and we will update it.
• Deletion — you can ask us to delete your account and personal data, subject to legal retention obligations above.
• Restriction — you can ask us to pause processing your data while a dispute is resolved.
• Portability — you can receive your transaction history and bet records in a machine-readable format.
• Withdraw consent — where processing is based on consent (such as marketing messages), you can opt out at any time through your account settings.

To exercise any of these rights, start a live chat session. We aim to respond within 30 days. Identity confirmation may be required before we act on a request.

Players Under 18

an33 is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, contact our live chat immediately so we can close the account and delete the data. The 18+ requirement is displayed throughout the site, including on every page footer.

When This Policy Changes

We may update this privacy policy when our data practices change — for example, if we add a new payment method or game provider. When we do, the "Last updated" date at the top of this page will change. For significant changes that affect how your data is used, we will send a notification to your registered mobile number before the change takes effect.

Continued use of an33 after a policy update means you have read and accepted the revised terms. If you disagree with any change, you may close your account before the new terms take effect.

Contact Us

For any question about this privacy policy or your personal data, the fastest route is our 24/7 live chat, available on every page of an33.one. Live chat connects you to a support agent within minutes and provides a written transcript for your records.

We do not handle privacy requests by email. If you raise a complaint and are not satisfied with our response, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.