Our Commitment to Safe Play
an33 is built for entertainment. Cricket betting, slots, crash games and live casino are meant to be fun, not a source of financial stress. We take responsible gaming seriously because real harm can follow when play gets out of hand.
Every player on an33 has access to free tools that limit deposits, restrict play time, and block access entirely if needed. These tools are built into your account dashboard — no customer service request required for most of them. Our 24/7 live chat team can also act on any request within minutes.
This page explains what those tools are, how to use them, and where to turn if you feel gambling has started affecting your daily life.
Warning Signs Worth Knowing
Problem gambling does not always start with large losses. It often begins quietly — slightly longer sessions, chasing a small loss, skipping meals to keep playing. Recognising the early signs is the most important step.
- Spending more than you planned, every session.
- Borrowing money or selling belongings to fund deposits.
- Feeling anxious, irritable, or restless when you are not playing.
- Chasing losses — depositing again immediately after a losing session.
- Hiding your play from family members or friends.
- Missing work, study, or family commitments because of gaming sessions.
- Using gambling to escape stress, loneliness, or low mood.
- Feeling unable to stop even when you want to.
If three or more of the signs above apply to you, please use the self-exclusion tool on your account or reach out to our support team immediately. Help is available and confidential.
Tools Available on Your an33 Account
Your an33 account includes several protective tools. You can access them from the Account Settings page after logging in. Here is a quick summary of each tool and what it does.
| Tool | What It Does | Takes Effect | Reversal Wait |
|---|---|---|---|
| Deposit Limit | Caps daily, weekly, or monthly deposits at an amount you choose | Immediately | 7 days to increase |
| Session Time Reminder | Sends an on-screen alert when you have been playing for a set duration | Immediately | No wait to adjust |
| Reality Check | Shows your net win/loss and total time played at regular intervals | Immediately | No wait to adjust |
| Cooling-Off Period | Temporarily blocks your account for 24 hours, 7 days, or 30 days | Immediately | Wait until period ends |
| Self-Exclusion | Closes your account entirely for a minimum of 6 months | Within 24 hours | Minimum 6 months |
Lowering a deposit limit or setting a cooling-off period takes effect the moment you save it. Increasing a limit or lifting a cooling-off period requires a mandatory waiting period to prevent impulsive decisions.
Deposit and Spending Limits
The minimum deposit on an33 is ৳500. Setting a personal deposit limit below that threshold is possible — for example, ৳500 per day or ৳3,000 per week. The system will block any bKash, Nagad, or Rocket transaction that would exceed your limit for that period.
You can also set a loss limit. If your net loss in a session or over a week reaches the figure you entered, an33 will block further play until the period resets. This is separate from your deposit limit — both can be active at the same time.
To set or change a limit: go to Account → Responsible Gaming → Deposit Limits. Changes that lower your limit take effect immediately. Changes that raise your limit require a 7-day cooling period before they activate.
How Self-Exclusion Works
Self-exclusion is the strongest tool available. When you activate it, your an33 account is suspended and you cannot log in, deposit, or wager for the duration you chose. Available periods are 6 months, 1 year, 2 years, and permanent.
Steps to self-exclude on an33
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1
Log into your account
Open an33 on your browser or app and sign in with your registered mobile number and password.
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2
Go to Account → Responsible Gaming
Find the Responsible Gaming section in your Account Settings. It is listed under the Safety tab.
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3
Select Self-Exclusion and choose a period
Pick 6 months, 1 year, 2 years, or Permanent. Confirm your choice — this action cannot be reversed early.
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4
Receive confirmation within 24 hours
Our team processes exclusions promptly. Your account will be suspended and all marketing communications stopped.
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5
Contact Live Chat if you need help
If you cannot access your account to self-exclude, our 24/7 live chat team can process the exclusion for you immediately.
During a self-exclusion period, an33 will not send you promotional emails, bonus offers, or push notifications. Any remaining balance at the time of exclusion can be withdrawn — contact live chat to arrange this before the account is suspended.
Age Restriction Policy
an33 is strictly for adults aged 18 and above. We do not allow anyone under 18 to register, deposit, or play. During account creation, we ask for a date of birth and may request identity documents at any time.
Accepted identity documents include a National ID Card (NID), Passport, or Driving Licence. Document review takes up to 2 hours. If a player is found to be underage, the account is closed immediately and any winnings are forfeited in line with our Terms and Conditions.
If you share a device with a younger family member, please log out after every session and avoid saving your password in the browser. Consider enabling parental control software on shared devices.
External Support Organisations
an33 strongly encourages players who feel they may have a problem to speak with an independent counsellor. The following types of services are available to Bangladesh residents:
- Kaan Pete Roi (Bangladesh Emotional Support Line) — a free, confidential helpline available by phone for emotional and mental health support.
- National Mental Health Helpline (Kaan Pete Roi: 01779-554391) — staffed by trained counsellors who handle addiction and stress concerns.
- Gamblers Anonymous (www.gamblersanonymous.org) — an international peer support programme accessible online from anywhere in Bangladesh.
- Psychiatric departments at Dhaka Medical College Hospital and NIMH — offer outpatient addiction support services.
These are independent services. an33 has no commercial relationship with them. We list them because they can genuinely help.
Contacting an33 Support
Our support team is available around the clock. For responsible gaming requests — including limit changes, cooling-off periods, and self-exclusion — live chat is the fastest option. Requests made through live chat are actioned within minutes.
When contacting support about responsible gaming, you do not need to explain yourself in detail. Simply say "I want to set a self-exclusion" or "I want to lower my deposit limit" and the agent will walk you through it. All conversations are confidential.
Common Questions
Can I lower my deposit limit immediately?
Yes. Lowering any deposit limit takes effect the moment you save the change in Account Settings. No waiting period applies when you are restricting your own play.
What happens to my balance if I self-exclude?
Any withdrawable balance remains yours. Contact the an33 live chat team before or immediately after requesting self-exclusion. They will process a withdrawal to your bKash or Nagad account. Minimum withdrawal is ৳1,000 and processing takes around 12 minutes.
Can I still receive bonuses while on a self-exclusion?
No. All marketing communications and bonus offers are stopped as part of the exclusion. This includes SMS, app notifications, and email. The exclusion covers all promotional contact.
My family member has a gambling problem. Can I report it to an33?
Yes. Contact our 24/7 live chat team and explain the situation. We will ask you for the account holder's name and registered mobile number. Our team will review the account and may apply a precautionary suspension while the matter is investigated.
How does an33 verify that players are over 18?
We collect date of birth at registration. Before a first withdrawal is processed, we may request a copy of a National ID Card (NID), Passport, or Driving Licence. The review takes up to 2 hours. Accounts found to belong to players under 18 are closed immediately.
Is there a cooling-off option shorter than self-exclusion?
Yes. The cooling-off tool lets you pause your account for 24 hours, 7 days, or 30 days. During that time you cannot log in or deposit. The account resumes automatically when the period ends — no action needed from you unless you want to extend it.
Does an33 share my responsible gaming data with third parties?
No. Any limit or exclusion you set is held on your account only. We do not share individual player data with third parties except as required by applicable law. See our Privacy Policy for full details.
Play should be fun. If it stops feeling that way, an33's tools are there to help you take a break — no questions asked.
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